Return Policies

You have the right to return your purchase within 14 days after receiving the item. To exercise your right of withdrawal, you must contact our customer service via return@ditalia.se and notify us of your intent to return the item. 

Please note the following conditions for returns: 

• The product must be in new, unused condition, in the same state as when it was received, including all tags and labels. The item must be returned in its original box or packaging, which must remain intact, as we consider the packaging part of the product. 

• Any included dust bags or covers must be returned with the item. Please note that shoes must be tried on a carpet to avoid wear if you intend to exchange or return them. It is important that the soles of the shoes remain intact. 

• The right of withdrawal or exchange does not apply if the shoes have been tried in a way that shows signs of wear, dirt, or material deformation. It is up to d'Italia to assess the condition when approving a return. 

It is your responsibility to package the shipment securely to ensure that neither the product nor its packaging is damaged during return shipping. 

Refund Policy: 

If you exercise your right of withdrawal, d'Italia will refund the amount you paid for the product as soon as possible, but no later than 30 days from the day we received the item. Please refer to the Swedish Consumer Agency's Distance Selling Act & E-commerce regulations. Refunds will be issued using the same payment method you used for your purchase. 

Exceptions: 

Products that are custom-made according to your specific preferences or otherwise personalized are not covered by the right of withdrawal. 

Complaints: 

If your product is damaged or defective upon delivery, you have the right to file a complaint. Please contact our customer service at info@ditalia.se and describe the issue in as much detail as possible, preferably with photos as evidence. Upon approval of the complaint, we will cover the return shipping costs and offer a replacement product or a refund. 

 Sizes and Colors: 

Sizes on d'Italia's online store may vary between different brands. We do our best to provide guidance on size and fit for each shoe model. However, since all feet are unique, we cannot guarantee that our descriptions will perfectly match your experience of the shoe's size and fit. 

We cannot guarantee that the delivered item will have the exact color and appearance as perceived on your screen due to color settings and the type of display on your computer/smartphone/tablet. We are not responsible for the color representation on your device.